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Privacy Policy

Effective date: April 15, 2026

This Privacy Policy describes how Orlando Pet Grooming Co (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit or use our website at orlandopetgroomingpros.com or contact us for pet grooming services.

1. Information We Collect

We collect the following types of information:

  • Contact information: Name, phone number, and email address when you submit a quote request or contact form.
  • Service information: The type of grooming service requested, pet details (breed, size, special needs), preferred scheduling, and your general service area.
  • Usage data: Pages visited, time on site, referring URLs, browser type, device type, operating system, and IP address collected automatically through cookies and analytics tools.
  • Communication records: Records of phone calls, texts, and emails exchanged between you and our team or service partners.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and provide quotes
  • Connect you with a qualified mobile pet grooming provider in your area
  • Contact you by phone, text, or email regarding your inquiry
  • Send appointment confirmations and service reminders
  • Improve our website, services, and advertising
  • Comply with legal obligations

3. How We Share Your Information

We may share your personal information with the following parties:

  • Service partners: Licensed and qualified mobile pet grooming providers who fulfill your service request. When you submit a quote request, your contact information and service details are shared with a grooming partner so they can contact you and schedule service.
  • Analytics and advertising providers: Third-party services including Google Analytics (GA4), Meta (Facebook) Pixel, and Google Ads that help us measure website performance and advertising effectiveness. These providers may collect anonymized usage data subject to their own privacy policies.
  • Infrastructure providers: Cloudflare (hosting, CDN, and security), Telnyx (call routing and tracking), and other service providers who assist in operating our website and communications.
  • Legal compliance: When required by law, subpoena, or to protect our rights and safety.

We do not sell your personal information to data brokers or unrelated third parties for their own marketing purposes.

4. Cookies and Tracking

Our website uses the following tracking technologies:

  • Google Analytics (GA4): Collects anonymized usage data to help us understand how visitors interact with our site. You can opt out at tools.google.com/dlpage/gaoptout.
  • Google Tag Manager (GTM): Manages analytics and marketing tags on our site.
  • Meta (Facebook) Pixel: Tracks conversions from Facebook and Instagram ads and enables remarketing. You can manage your ad preferences at facebook.com/adpreferences.
  • Google Ads: Tracks conversions from Google search and display ads.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Phone Calls

Phone calls to and from our business number may be recorded for quality assurance, training, and dispute resolution purposes. By calling our business number or requesting a callback, you consent to the recording of the call. Call recordings are retained for up to 12 months and then deleted.

6. Data Retention

  • Contact and service information: Retained for up to 24 months from your last interaction, or longer if required by law.
  • Call recordings: Retained for up to 12 months.
  • Analytics data: Retained according to the default retention settings of each analytics provider (typically 14 months for GA4).

You may request deletion of your data at any time by contacting us.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information
  • Right to non-discrimination for exercising your privacy rights

California residents (CCPA/CPRA): You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it. To submit a request, email us at [email protected].

We will respond to verifiable requests within 45 days.

8. Third-Party Services

Our website relies on the following third-party services, each with their own privacy policies:

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmitted through our website is encrypted using TLS/SSL. However, no method of internet transmission or electronic storage is 100% secure.

10. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions, data requests, or to exercise your rights, contact us at:

Orlando Pet Grooming Co
Email: [email protected]
orlandopetgroomingpros.com
Orange, Seminole, Osceola & Lake Counties, FL